FAQ
Products
How long can matcha be stored?
The expiration date for matcha is 2 months from the date of manufacture.
After opening, it is recommended to store in a cool, dark place and consume within 1-1.5 months to maintain the flavor and aroma.
What is included in the starter kit?
The Starter Kit includes:
- Tea bowl (glass)
- Bamboo whisk (chasen)
What are the differences between matcha grades?
Matcha grades vary based on their use and quality:
- Premium Grade: Best for straight drinking with a smooth taste and minimal bitterness.
- Ceremonial Grade: Rich flavor, a little bit of bitterness, ideal for matcha lattes or desserts.
How is matcha quality ensured?
Our matcha is grown in Kyoto, Japan, under strict quality control standards. Each batch undergoes rigorous inspections during the manufacturing process.
Please rest assured that you can enjoy it safely.
What should I keep in mind when storing matcha?
Matcha is sensitive to humidity and light. Store it in an airtight container in a cool, dark place.
Purchases and Payments
What payment methods are available?
We accept credit cards, PayPal, Apple Pay, Google Pay, and more.
Can I modify or cancel my subscription plan?
Yes, you can modify or cancel your subscription anytime. Please complete the process at least 20 days before your next billing date.
Shipping
How long does shipping take?
Orders are typically shipped within 1–3 business days after the order is placed.
For subscriptions, we ship in advance based on the scheduled delivery date, ensuring minimal waiting time. (The first delivery may take approximately 10 business days.)
For one-time purchases, delivery usually takes about 10 business days.
Do you ship internationally?
Of course, we offer worldwide shipping. Shipping fees are calculated based on the destination.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can check your order status through the shipping company website of your region.
Will multiple items be shipped together?
Generally, all items will be shipped together. However, some items may be shipped separately, and we will notify you in advance if this occurs.
Support and Returns
What should I do if there is an issue with my order?
If you encounter any issues, please contact us within 7 days of receiving your order. We will arrange an exchange or refund.
What is your return policy?
For details, please refer to our Refund Policy.
How can I contact customer support?
You can reach our support team through Contact Us.
How can I stay updated on new products and campaigns?
Subscribe to our email newsletter to receive the latest updates on new products and campaigns!
Got your answers?
Continue shopping and enjoy our matcha!
If You Have Any Questions, Feel Free to Contact Us
"Which matcha is best for beginners?"
"Which set would you recommend for a gift?"
"Do you offer bulk orders for businesses or events?"